PHIL SPENCER ANNOUNCES TOP AGENTS IN THE UK
SEWELL & GARDNER win THREE awards at the prestigious
Estate & Letting Agent Awards sponsored by ZOOPLA.CO.U
The Rickmansworth & Chorleywood based estate agents Sewell & Gardner walked away with 3 glittering awards at this year’s ESTAS ceremony, known as ‘The People’s Choice Awards of the Estate Agency World’ because the awards recognise excellent customer service as voted for by their clients during the course of 2011.
Sewell & Gardner sales team received the Silver Award, and the lettings team received the Gold Award, in the South East (North) category and the lettings team also went on to win the Bronze Award in the UK Grand Prix, where all winners of regional awards go head to head for the top prize.
The awards were announced by Phil Spencer, the TV property expert and Location, Location, Location presenter, at a lavish luncheon & ceremony held at the Hilton Park Lane London and attended by 550 of the UK’s top estate and letting agents. Phil Spencer said “The ESTAS are the most important and valuable awards in our industry. An ESTA is not an easy accolade to pick up, to win one requires a lot of hard work, over a very long period of time.”
Simon Brown, owner of the awards added “Agents that take part in the ESTAS believe passionately in providing the highest quality customer service. They are prepared to go that extra mile, prepared to take criticism as well as praise and prepared to invest and develop their businesses accordingly”.
The results of the competition were determined by research carried out amongst customers who are asked a series of questions about the service they have received from their agent. Over 33,000 votes were received making it the biggest consumer survey of its kind in the property industry.
Jane Gardner, Lettings Director for Sewell & Gardner stated “The entire team are over the moon about the ESTA results. We would have been delighted to win one award, so to win three is amazing! This fantastic result is testimony to the wonderful staff who work in both our sales & lettings departments, and the way every person cares passionately about their customers. It means so much to us that our clients have voted and the winners are not just chosen by a faceless judging panel. Sewell & Gardner is all about customer service, we have a ‘Customer Charter of Promises’ to ensure the very best service standards possible and these awards show we are getting it right!”